Parts & Service

EPI leverages our broad North American presence and strong reputation for service and support for all labeling solutions we provide.

Click to find the closest sales or service representative in your area

Our dedicated and reliable team of account managers and service/support technicians are closer to you to provide unsurpassed service and support. We leverage our expanded resources to bring you broader coverage with personalized attention not found in others within our industry. And our service technicians are graduates of the PMMI Certified Trainer Program to ensure you always receive the most professional and thorough level of service and support possible – every time.

To find the closest sales or service representative in your area, click the button to access our EPI & ID Technology Online Sales & Service Directory.

Online Sales & Service Directory

For Depot Repair service requests or to request an RMA number, please click the applicable button below.

Depot Repair Service Request
Request an RMA Number

For additional parts or service questions, please complete and submit the form below.

Contact Parts & Service

For assistance, please call us at 1-800-755-8344, press "3" for parts, "5" for technical support or dial "0" for the operator.

  • Service and Training

    At EPI we realize that in order to stay competitive in the fast paced world of manufacturing, our customers are being asked to produce more with fewer resources than ever before. At EPI we recognize this trend and are here to help.

  • Preventative Maintenance

    We will work with you and your maintenance team to determine your needs and develop custom preventative maintenance plans to keep your labelers running at peak efficiency. Our service technician will come to your facility to maintain your equipment freeing up your in house staff.

  • Training Benefits

    EPI’s technicians have the experience and proven techniques necessary to maximize the training experience. Benefits of proper training:

    • Faster Start-Up curves
    • Reduced Downtime
    • Reduced Equipment Failure
    • Higher Productivity
    • Increased Safety
    • Reduced Customer Complaints

PMMI Certified Trainer Program

EPI is proud to offer the PMMI Certified Trainer Program - a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer.

Our certified trainers make a difference by bringing the following to your company:

  • Faster start-up curves
  • Reduced overtime
  • Reduced downtime
  • Improved vendor relationships
  • Reduced service calls
  • Improved turnaround time for repairs
  • Increased safety
  • Reduced raw and packaging material losses
  • Attainment of ongoing high productivity
  • Reduced changeover times
  • Reduced consumer complaints